Raising a Query

Your Voice Matters!

  • We value your opinions and would not wish for you to think you have any reason to be unhappy with any aspect of the service we provide.
  • We are confident the service you receive from this firm will be of a high standard.  If, however, you feel there are matters you are still concerned about then please do not hesitate to give us a call!
  • It is important you raise any concerns you have immediately as our friendly staff are always willing to hear your concerns and shall endeavours to ensure all matters are addressed and resolved in a timely and satisfactory manner.
  • If you feel your query has not been address then please write to the Principal of the firm Mr Ehsan Chaudhry at Eden Solicitors, Wesley Court, 4a Priory Road, High Wycombe, Bucks, HP13 6SE. 

Your matter will be investigated, and you will receive a response within 14 working days. We trust we will adequately address all concerns raised.

 

Raising Your Concerns

 

Give us a call Telephone

While we are confident with the service we provide will be to the highest standard, we are still human and may make an error. 
If there are any aspects of our service you wish to discuss, then please contact our offices so that we may address these with you

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Who to Contact User

We are confident that we can resolve any queries immediately and usually it is a matter of miscommunication. We suggest you first speak to the member responsible for your matter.


In the event you wish for a more formal response, please direct your enquiries to Mr Ehsan Chaudhry.

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How to send your concernsOpen envelope

All formal complaints/ queries must be sent to our offices in a written letter. Please address this to:


FAO: The Complaints Handler, Eden Solicitors, Wesley Court, 4a Priory Road, High Wycombe, HP13 6SE

 

How Long will it Take?

  • We endeavour to provide you with an acknowledgement of receipt of your letter within 2 working days.
  • Our letter of acknowledgement is usually followed by a written response within 2 weeks. If the matter is complex and requires extensive investigation, we shall indicate a timescale in our letter of acknowledgment. In any event, you will receive a final response within 8 weeks of raising your initial concerns.

Our Response

  • Once we have conducted our internal investigations, we will communicate with you our findings and ensure you are provided with the appropriate remedy.
  • If we find there was no poor service provided, then we shall provide you with an explanation of how we reached our findings along with appropriate evidence where appropriate. 

 

Who Is the Legal Ombudsman?

  • In the event of you remaining dissatisfied with our in-house investigation of your complaint, complaints can also be referred to the Legal Ombudsman. 
  • The Legal Ombudsman is an independent organisation set up to help resolve legal service disputes in an impartial manner.

 

  • The Legal Ombudsman can be contacted by post at PO Box 6806, Wolverhampton WV1 9WJ, by email at enquiries@legalombudsman.org.uk or by telephone on 0330 555 0333. You can visit the Legal Ombudsman’s website at www.legalombudsman.org.uk to download a complaint form.

 

How Long do I have to wait for a reply?

  • Normally you will need to bring your complaint to the Legal Ombudsman within six months of receiving a final written response from us about your complaint.
  • The response you will receive is dependent upon the nature of the complaint, therefore it will vary accordingly.

For more information, please visit  http://www.legalombudsman.org.uk

 

Useful Contacts


The Law Society

The Law Society provides a helpful guide to using a solicitor. For more information, please visit their website at www.lawsociety.org.uk

 

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Citizens Advice Bureau

CAB also provide a guide to using a solicitor. For more information, please visit their website at www.adviceguide.org.uk

 

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Solicitors Regulation Authority

The SRA provide an in-depth guide to the complaint’s procedure. For more information please visit www. sra.org.uk


 

Get in touch